How To Place a Custom Team Order

RESEARCH
  • Search our site for the items you are interested in for your team, club, organization, or company. We have thousands of products ranging from sports uniforms and custom made t-shirts to promotional giveaway items for any event.
  • In addition to our website, we offer a variety of full print catalogs for many of our sports as well as weekly email flyers. Many of our catalogs are available for digital download if you are on the go or if you want to save a tree.
  • If you have questions you can call, chat, or email to speak with a team sales representative. Our trained staff will be able to answer any product questions you might have.
  • If you have concerns regarding sizing, fabric, or color we can send out a sample of the item(s) you are interested in ordering. Please note - random samples are sent at no charge, if you require a specific color or size, a sample charge may be incurred.
QUOTING & FINALIZING TEAM PRICING
  • Once you know what items you are interested in you can contact a team sales representative via phone, fax, email, chat, facebook, or twitter. Our professional sales team will provide you with a timely response and a written estimate that includes all of the pricing and customization options you want for your team.
  • Our trained sales staff will help answer any questions you have about the product or the ordering process, so that you have 100% confidence that your order will be done right and delivered on-time.
  • Many of our items have some or all of the pricing options listed online, simply talk to a sales rep to confirm your order details and get the ordering process rolling. If you need additional options or services that we do not show on our site - just ask and we can revise any item to your exact specifications.
ARTWORK & DESIGN
  • Elevation Sports specializes in custom made team apparel and sports uniforms. We have a skilled group of artists on staff that will help transform your ideas into reality. Simply provide your sales rep with an outline of how you want each item to look. While we prefer vector art (Corel Draw or Adobe Illustrator), if you have logos, pictures, or even napkin drawings to get us started, we can take it from there.
  • We provide a full mock-up with your desired artwork for each item you are ordering at no charge. Feel free to make as many changes as needed to get your design just right. Please note that sometimes adding additional colors or options to your artwork may result in additional charges.
ORDER DETAILS
  • DATES: Most of our items have a standard production time, however it is very important for you to communicate your "In-Hands Date" with your sales rep to make sure our normal production time will meet your delivery needs. If not, we have a variety of rush services and/or expedited shipping options to meet your event date.
  • CUSTOMER FORM: Every new customer needs to fill out a new customer form that provides us all of your contact info, shipping address, billing address, etc. If you are a returning customer then you can skip this step, just let the sales rep know you already have an account set-up.
  • SIZES, COLORS, QUANTITIES: We will need to know all of the sizes you want per item, the color of each item if not part of the art approval, and how many of each item you want. Please note that 2XL, 3XL, and 4XL sizes all incur a plus size charge.
  • NUMBERS & PERSONALIZATION FORM: If any of your items are getting numbers, names, or personalization then you need to fill out our Numbers & Personalization form. Please note that we do not re-enter any information on this form, we provide it directly to our production team, so any misspellings or typos on your end will be produced if not caught in the approval process.
  • PAYMENT ARRANGEMENT: All custom orders require 100% deposit via Visa, Mastercard, Discover, American Express, PayPal, Check, Cashiers Check, or EFT. Orders with a mailed check for deposit cannot begin production until we receive the payment and it clears. We only offer billable terms for official school or institutional purchase orders.
APPROVAL PROCESS
  • TIMELINE FOR APPROVAL: Once all of your order details are submitted to a sales rep, please allow 24-48 hours for processing. Once approvals are sent out, you have 24 hours to approve in order to meet the promised date on your sales order. Any delays or additional revisions at that point will result in a later delivery date.
  • ART PROOF: You will receive a final version of your art for each item you are ordering. Be sure to confirm spelling, placement, and colors. Please note that colors vary greatly depending on your monitor settings - actual garment colors will be slightly different than computer art. We use the same Echosign signature process to ensure everything is produced as you have approved. Review our terms & agreement section regarding the proper uses and permissions for licensed trademarks.
  • SALES ORDER: Our staff will take all of your order details and the information from our sales team and create a written sales order for your approval. The sales order will include all of the information about each item you are ordering, the bill to / ship to address, and the delivery time frame. You will be required to digitally approve your sales order via Adobe Echosign. No software is required, but you will need an internet connection. Optionally, you can download the Echosign App if you have a mobile device, iPhone, iPad, or other tablet - this is helpful for approving orders while you are on the go.
PRODUCTION & DELIVERY
  • All orders are produced to the exact specification stated on your art and sales order approval. Upon completion each order is shipped out as requested on your order via UPS.
  • Please note that UPS only guarantees delivery on Overnight and 2-day shipments. Normal UPS ground can take anywhere from 2 to 7 days to be delivered depending on your geographic location. International shipments will require additional time for transit and customs. Please make sure to ship to an address that is safe or somewhere you know that you will be, we cannot be reponsible for packages once they are delivered on your doorstep.
  • Upon receipt of your goods, please inspect each item against the packing list and make sure everything is there. Sometimes items stick together, so please make sure you separate everything carefully. Our order fulfillment accuracy is 99.8%.
QUALITY & RELIABILITY
  • At Elevation Sports, we stand behind our quality products 100% and we guarantee that your order will be done right, on-time, every time. If you are not satisfied, then we are not satisfied until you are 100% happy.
  • Let us know how we did. Please take our online survey or leave a product review for the items you ordered and let the world know what you thought!
CARE INSTRUCTIONS
  • It is important to note that improper care of custom screenprinted, sublimated, or embroidered items is the leading cause of printing or material failure.
  • Care instructions are available for each item we sell and vary slightly depending on the type of garment. The overall consensus between manufacturers is to wash on cold or warm and air dry. Do not iron synthetic materials or the areas a garment has received decoration.In the instance of screen printed goods, it is recommended that garments are washed inside-out.
  • Improper washing of moisture wicking materials can reduce performance levels accordingly. Areas that are printed or embroidered are no longer considered breathable or moisture wicking.